Associate

Luca Rossi
Management Associate 2006
MBA Rotterdam School Of Management

“I completed my first rotation in the Internet Banking team at the EMEA Regional Office in London, covering a business development role. The project had two main goals. The first: to develop the Internet and mobile banking business across six Western European countries by maximizing channel profitability, online customer experience, product direction and exploiting online acquisition and cross-sell potential. The second: to help out driving the online strategy for the Cards business, working closely with the regional cards strategy team. The position required a versatile set of skills to deal with multiple tasks at the same time on a daily basis, and it was the best chance to acquire a helicopter view on our internet business in EMEA. During this rotation I learned about our complex matrix organization and the wide spectrum of services we offer to customers in different countries. Interacting with many colleagues, I also saw how our people’s behaviour reflected collaboration and teamwork across boundaries. A core Citi value and absolutely necessary to sustain our growth as a global firm.

Another interesting assignment was within Operations at CitiFinancial in Madrid. My project's goal was to increase operational efficiency in processing mortgage applications, from their receipt at our headquarters until their possible acceptance, passing through a complex analysis of customer data and internal credity policy rules. After three months of thorough analysis of operation details, we launched an exciting pilot and after a first transitory month in the test, we were equipped to analyze results and continuously act on the newly-proposed process flow to move towards the desired objective.

Several things made me join my Citi MA program. Our company and values, which I truly discovered through my challenging interviews with impressive and highly talented colleagues. The Consumer Group organization and its goals, such as striving to serve customers better each day. I was also impressed by the diversity of the program ie: the chance to explore different markets and add value to Citi as well as learn by doing things.”